yesNo
1. Do your first line management level of personnel work to a consistent set of working routines? 00
2. Do your existing training providers and programs include accountability and measurement being put in place as a key aspect of the programs? 00
3. Do your existing training providers focus on tools and processes and integrate these before the training takes place? 00
4. Do the front-line staff have a clear focus for how their role and performance supports the long-term goals of the organisation? 00
5. Is there a continuous improvement process in place that is measureable and is reviewed? 00
6. Does existing training deliver visible and measurable change in people – over time? 00
7. Are the managerial levels integrated into front-line training?
00
8. Is operational excellence engrained into the culture of the front-line community? 00
9. Do you have the right organisational style to deliver operational excellence? 00
10. Do you have a stable workforce with minimal staff turnover? 00
   

 


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