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Do your first line management level of personnel work to a consistent set of working routines?
Do your existing training providers and programs include accountability and measurement being put in place as a key aspect of the programs?
Do your existing training providers focus on tools and processes and integrate these before the training takes place?
Do the front-line staff have a clear focus for how their role and performance supports the long-term goals of the organisation?
Is there a continuous improvement process in place that is measureable and is reviewed?
Does existing training deliver visible and measurable change in people – over time?
Are the managerial levels integrated into front-line training?
Is operational excellence engrained into the culture of the front-line community?
Do you have the right organisational style to deliver operational excellence?
Do you have a stable workforce with minimal staff turnover?
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